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Tech Support
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Online Help
1. What is the procedure for registering a new domain name?
2. How can I transfer an existing domain name?
3. Will I be able to access my domain name with or without the WWW?
4. Whom shall I contact regarding InterNIC billing?
5. What is a NIC handle?
6. What are some common InterNIC problems I’m likely to encounter?
7. Can I register a non-US domain name?
As an InterNIC premier gold partner, we can expedite the registration of your domain and make
sure everything goes smoothly. We will send your domain registration or transfer request to
the InterNIC on your behalf. The InterNIC charges $70 to register a new domain name (.com,
.net, .org). This fee covers the first two years. They currently bill at a rate of $35 per
year. The InterNIC will send you an invoice via e-mail between 3 to 6 weeks after the domain
is registered. We can also host non-U.S. domains, but you will need to register your domain
with the appropriate foreign domain name authority.
What is the procedure for registering a new domain name?
When an account is activated with a new domain name, we will
automatically send the registration template to InterNIC. The
information sent on the template is pulled directly from the
order form. InterNIC typically completes the registration within
24 hours, and propagation typically takes about 72 hours. Non-U.S.
domain names must be registered by the end-user.
Let us know if you do not receive notification that a domain
name has been either registered or transferred within two weeks.
In the meantime, refer all concerns to Network Solutions. Be
sure to reference your NIC ticket number when contacting either
us or the InterNIC.
How can I transfer an existing domain name?
Whether you place an order by telephone or via our online order
form, be sure to specify that you are requesting a transfer and
NOT a new domain. We will send a modification template to
InterNIC once your new account is activated. You should keep the
service at the present site while waiting for InterNIC to
complete the transfer. We will provide you with a temporary IP
address so you can mirror the site on our server. All email and
web pages will still be accessed from the current site. When
InterNIC receives the template, they will generate an
acknowledgment request (Ack/Nak) and send it to the current
administrative contact of the domain. Once the administrative
contact acknowledges the transfer, InterNIC will update their
records.
All internet providers must update their records (DNS tables) to
reflect new site locations. This is called propagation.
Propagation is usually completed in about 72 hours, during which
time visitors could get tranferred to either site. At the end of
the 72 hours you should contact the previous host to have them
delete the old domain from their records and update their DNS
record. If you use this same provider for your Internet access
you will not be able to access your domain site at hway.net
until they update their DNS.
It is very important that you use the same company name and
address on the template as that which is on file at InterNIC. If
the company name differs from that which is on file, InterNIC
will treat the transfer as a delete/new (see below), and will
not allow the transfer to be completed.
If the contact information for the domain is no longer current,
you will need to prepare a fax on company letterhead, as
follows:
1.Include company name, address and phone number in the header
2.Reference the domain name and NIC tracking number
3.Request the domain name modification in accordance with the NIC number to the new Name Servers
4.Have the President or Vice-President of your company sign the request
5.Print the name and title below signature
6.Fax this letter to 561-989-8784, ATTN: DOMREG with the subject of "InterNIC".
In order to transfer a domain name from one organization to
another, InterNIC requires that the original owner file a
delete/new template. This template consists of 2 domain
registration templates, combined into one e-mail. The first
template deletes the registration of the original domain name,
and the second re-registers the domain name using the new
owner’s information. This request must be initiated by the
original owner, as they are the only ones with the authority to
make such a modification.
See: www.networksolutions.com/makechanges/
Will I be able to access my domain name
with or without the WWW?
Yes, you will be able to access the domain name with or without
the WWW in front. For example, you could access your site by
going to
"www.your-domain.com" as well as "your-domain.com".
Whom shall I contact regarding InterNIC
billing?
Questions regarding InterNIC Invoicing and Payment Procedures
should be referred to Network Solutions.
What is a NIC handle?
Every entity registered with InterNIC has a NIC handle. You can
use the same NIC handle as contacts for several domains. This
way, if you make a change to the NIC handle (i.e., the e-mail
address), all domains using that NIC handle will be updated as
well.
What are some common InterNIC problems
I’m likely to encounter?
The most common problems experienced with InterNIC stem from
outdated or invalid contact information. It’s important to
keep the information for the contacts, especially the e-mail
address, up-to-date. If a modification to the domain is needed
and the e-mail address for the administrative contact is no
longer valid, they will not receive the acknowledgment request,
and the modification will take considerably longer.
The other common problem is using a different organization name
on the
template than that which is currently on file. InterNIC will not
allow a transfer to be completed if the organization name and
address information does not match. For best results, copy the
information directly from the WHOIS and paste it into the order
form.
Can I register a non-US domain name?
We can serve domain names other than .com, .net, or .org, but
the end user will be responsible to register their domain name
with the proper local authority within your country. Upon
activating your account, we will provide you with an IP address
that should be used on your domain application form.
Here are the steps for activating a non-US domain:
1.Check with the agency in your country who manages domain names
to
obtain their registration procedures. You also need to get the
proper form or template that is required for the registration.
2.Submit your request for a domain account via our online form
and use your domain name (ie. your_name.de or your_name.es ).
3.We will e-mail you an activation notice that will include an
IP address.
4.Complete the necessary information on your domain form or
template and be sure to include the IP address that was provided
by us.
5.When you register with your regional NIC, you will need to
supply the names and IP addresses of the nameservers which will
be servicing your site. We can provide you this information at
the time you place your order.
Please e-mail our customer care department if you have any
questions.
Many international NICs require that the account be open on our
servers before they will allow the name to be registered. In
those cases, you should allow 36 hours after your account is
opened before attempting to register the domain name, as our
nameservers will not require an authoritative response.
You can find more information at:
NIC links: www.uninett.no/navn/domreg.html
Asian Pacific region: www.apnic.net/
RIPE - Europe: www.ripe.net/
Canada: www.canet.ca/canet/
Mexico: www.nic.mx/
.US domains: www.isi.edu:80/div7/infra/iana.html
Singapore: http://www.nic.net.sg
Please e-mail our customer
support department if you have any questions.
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