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Make sure your contact information is update with your domain registrar.

When you registered your domain name, you did it with a company called a registrar.  The only registrar for many years was Network Solutions, but today there are hundreds of approved registrars.

It is important for you to know who your registrar is.  You’ll routinely have to pay for upkeep of your domain name (fees range from $35 to $100 per year for the domain name alone.)  It’s also important to know who your registrar is because frequently unscrupulous registrars will contact you asking you to switch your registrar, much like long distance companies used to do, which can lead to website and e-mail outages or theft of your domain name.  Additionally, if you ever want to make a change to your domain name – from where it is hosted, to who is the contact and who pays the bills, you will have to work with your registrar.

In addition to knowing who your registrar is, you also need to make sure that your administrative and billing contact information is accurate.  If this information is not accurate, the process of making changes will be complicated – forcing you to go through a fax routine, or have to submit notarized letters with photos of Id, and maybe having to contact former employees who left long ago to help out.  This usually only happens when there is an emergency or when you need to do things in a hurry, which can lead to prolonged outages as you negotiate with registrars difficult procedures or search for former employees.

What you should do is check NOW to see that the administrative contact and e-mail address on your domain name is correct.  This is a simple procedure of going to the whois database and reviewing the resulting information at https://www.netsol.com/cgi-bin/whois/whois 

The page you will get back will tell you who is the contact for your organization, your addresses, and also who is hosting your domain

Note that sometimes you will be directed to check your registrar’s whois database instead, so just follow the instructions on the resulting website.

If the information is not accurate, you’ll need to determine your registrar and contact them for specific information about how to go about updating your contact information.

As always, Net Aspects is here to help, and if you’d like help with this process.  Contact our Sales department at sales@netaspects.com or 707-399-8060 for more information.